:: Classic Food Service Worker Interaction
Kris | 23 Apr 10Today, just before my flight back to Minneapolis, I decided to grab a quick breakfast bite at Charley’s in the Detroit Metropolitan Airport. The following interaction between me and the order-taker was classic. I am sure similar interactions and outcomes will happen a thousand times over across the USA today:
Latasha (food service worker): Can I hep who next?
Me: Hi, could I please have the egg, sausage, and cheese sandwich combo, except instead of coffee may I have a Diet Coke?
Latasha: Nope. Tha’s not a combo.
Me: Really? I can’t substitute a soda for a coffee.
Latasha: What do you mean?
Me: I want the combo meal, but for my drink I want a cold soda, not hot coffee.
Latasha: Tha’s not whuz in th’ COM-BOW! (Yeah, she raised her voice to me.)
Me: OK. Let’s try this. Order me the sausage, egg, and cheese sandwich, a hashbrown, and a Diet Coke.
Latasha: That’ll be $8.25.
Outcome for me – loss of $0.65, and of course I ended up getting the bacon egg and cheese sandwich. Classic fail.
Reminds me of stop at McDonald’s at O’Hare. I ordered a chicken sandwich meal (with fries and Coke), no mayonnaise! Plane was boarding, so I got on and opened my bag — chicken sandwich SMOTHERED in mayonnaise, 1/2 a thing of french fries, and 2/3rds of a cup of warm coke with no ice. $8 for 1/2 an order of fries and about 9 oz of warm soda.